Guest Intelligence Platform
Your guests are trying
to tell you something.
ILYAN turns every guest interaction into reputation, revenue and efficiency - before they check out, before they leave a review.
85%
Reception queries handled by AI
~€36K
Monthly value per 100 rooms
Digital Concierge·
AI Ticketing·
Automated Upselling·
Guest Analytics·
OTA Review Response·
WhatsApp & Web·
SWOT Reports·
Service Recovery·
Digital Concierge·
AI Ticketing·
Automated Upselling·
Guest Analytics·
OTA Review Response·
WhatsApp & Web·
SWOT Reports·
Service Recovery·
The Problem
Hotels lose reputation and revenue to problems they never knew about.
Guests experience issues. They don't mention them. They checkout. They post a review. By then it's too late. ILYAN changes the dynamic entirely - catching every signal in-stay, when you can still do something about it.
-
01
Feedback arrives too late
Guests check out and post reviews rather than telling your team about issues during their stay. You find out on TripAdvisor.
-
02
Revenue walks out the door
Empty restaurant tables, unbooked spa slots, missed upsell moments - every day guests leave without spending money they would have spent if asked at the right moment.
-
03
Front desk drowns in repetition
WiFi passwords, checkout times, parking directions - your highest-touch team members spend hours answering questions a trained AI could answer in seconds.
"We are genuinely delighted and would recommend it to any hotel that wants more engagement, elevated service, and better revenue."
- The West Cork Hotel
~€30k
Reputation value / 100 rooms
€5,700
Revenue uplift / 100 rooms
28hrs
Staff time saved monthly
The Guest Journey
One platform. Every touchpoint.
Nothing missed.
ILYAN works across the entire guest journey - from the moment they book to the review they leave. Each stage creates a new opportunity to delight, protect, and grow.
The QR Gateway
Guest attention is rare. ILYAN helps you use it.
When a guest scans your in-room QR code, they're signalling something powerful: they want to engage. That moment - on average 45% of guests give it - is the gateway to everything.
ILYAN turns that one scan into a conversation, an upsell, a room service order, a piece of feedback, and ultimately a five-star review.
69%
Prefer digital engagement
Digital Concierge
Answer every question, 24/7, without staff intervention.
Feedback & Tickets
Capture issues in-stay. Fix before checkout. Protect reviews.
Upsell Offers
Perfectly timed prompts for dinner, spa and upgrades.
Room Service
In-portal ordering. No calls, no wait, more spend.
01 - Pre-Stay
Pre-Stay
Turn a confirmation into the start of an experience.
The moment a guest books, ILYAN begins. Automated WhatsApp messages, an AI concierge ready for every question, and perfectly timed upsell prompts that feel personal - not pushy.
Digital ConciergeOnline Check-inUpsell CampaignsHotel Info & Directions
85%
Fewer reception queries
In-Stay
Capture every signal. Fix every issue. Before they leave.
Guests scan a QR code and in seconds they're connected - giving feedback, asking questions, ordering room service, or booking dinner. Your team gets instant alerts on every issue.
Live Feedback PortalAI TicketingUpsell MessagingRoom Service Orders
2★→5★
Issues fixed in-stay
02 - In-Stay
03 - Post-Stay
Post-Stay
Your data finally works as hard as your team.
Post-checkout surveys, AI-drafted OTA responses, SWOT analysis, and sentiment tracking. Know what guests think - and what to do about it - every single week.
AI Analytics & SWOTOTA Review DraftingSentiment TrackingRe-engagement
Proven Results
What happens when hotels listen.
Real results from Irish hotels using ILYAN. Not projections - actual outcomes tracked across reputation, revenue and efficiency.
Hotel A - Irish Hotel
Reputation score moved from 89 to 94, pushing the property to first position in its competitive set. A 5-point gain translates to approximately €8,500/month additional RevPAR for a 100-room hotel.
*1% rep gain = 1.42% RevPAR uplift - Cornell School of Hotel Administration
Hotel B - Irish Hotel
Reputation score rose from 85 to 89. TripAdvisor review volume increased by 80% - dramatically improving visibility, social proof, and booking conversion rates.
Source: ILYAN client data
Revenue Impact - 100 Rooms, Per Month
Automated upsell campaigns and in-portal room service ordering generated €5,700/month in additional direct revenue - without adding a single staff member.
Estimates based on 100 rooms. Actual results vary by property.
Efficiency - Per Month
OTA responses (8hrs), data analysis (4hrs), ticket tracking (8hrs) and repeat guest questions (8hrs) - all dramatically reduced or automated. Your team focuses on guests, not admin.
Based on 28hrs @ €17.50/hr average hourly rate
The Reputation Equation
A 5% gain in reputation score = 7.1% more RevPAR.
Our average client sees a 5-point Repscore gain. For a 100-room hotel, that translates to approximately €30,000 per month in additional RevPAR. ILYAN earns that gain by catching issues before they become reviews and encouraging happy guests to share their experience.
*Source: Cornell School of Hotel Administration
→
→
~€30k
Per month / 100 rooms
85%
AI Digital Concierge
Trained on your hotel. Handles 85% of all guest queries automatically, 24/7.
WhatsApp & Web - wherever your guests are
The same AI concierge, the same seamless experience - whether guests are on your website before arrival or messaging at midnight from their room.
AI Service Ticketing
Every guest issue becomes an instant tracked ticket. AI classifies it, proposes the fix, front desk approves in one tap. Nothing gets lost.
€5,700
Automated Upselling
Restaurant, spa, upgrades - perfectly timed via WhatsApp. Set once, runs forever.
AI Analytics, SWOT & Sentiment Reports
Weekly snapshots, trend analysis and SWOT reports generated from your actual guest data. Ask your data anything in plain English.
55%
QR Scan Rate
Elegant branded QR codes in every room. Average 45% scan rate across Irish hotel partners.
Get Started
Your guests are ready
to talk. Are you?
Join the hotels across Ireland who have transformed their guest experience, protected their reputation, and grown their revenue with ILYAN.
Backed by Enterprise Ireland
Digital Concierge
Meet Lilly-Anna.
Your AI concierge, trained on your hotel.
Not a generic chatbot. Lilly-Anna knows your breakfast times, parking policy, and spa treatments - in your tone, with your personality - available 24/7 via WhatsApp or web.
See the Concierge in Action
See It In Action
Lilly-Anna at work.
Watch how ILYAN's AI concierge handles real guest conversations - before arrival, during the stay, and beyond.
Always-On Guest Support
Guests message anytime. Before, during, or after their stay.
Your front desk can't be everywhere. Lilly-Anna can. Via WhatsApp or your web portal - before arrival, from the room at midnight, or the morning after checkout.
Every answer comes from your hotel's own information. When she doesn't know something, she learns from your front desk response - and knows it the next time.
- Checkout times, parking, WiFi, restaurant bookings - all handled
- Learns continuously from every front desk response
- WhatsApp or web chat - guest's choice
- Full oversight dashboard for your team
- Zero confrontation. Zero phone calls.
Book a Demo
One Dashboard
Every guest conversation, one place.
All channels - WhatsApp, web chat - land in one clean dashboard. Your team views, responds and manages everything without switching tools or losing context.
- All channels unified in a single view
- AI drafts responses, team approves
- Flag conversations for front desk attention
- Full conversation history per guest
1
We Train Lilly-Anna
Share your FAQs, guest directory, menus and policies. We configure and brand her for your property.
2
Guests Reach Out
Via WhatsApp or web portal - before arrival, during the stay, or after checkout.
3
She Answers Instantly
85% of queries handled automatically. The rest escalated with full context for your team.
4
She Learns & Improves
Every front desk response makes her smarter. Better every day, every interaction.
Integrate or Stand Alone
Plug in to your PMS, or use it standalone.
ILYAN integrates with your PMS, CRM, POS and booking systems - or runs completely independently from day one. You choose the level of integration that suits your property.
- PMS, CRM, POS integration available
- Booking.com and major OTA sync
- Fully standalone from day one
- Setup in as little as 24 hours
Talk to Us
At the Front of House
Your team, amplified.
Lilly-Anna doesn't replace your front desk - she frees them. With repetitive queries handled automatically, your team focuses on real hospitality moments that only humans can deliver.
- Front desk spends time on meaningful interactions
- Reduced call volume from day one
- AI assists at every touchpoint behind the scenes
- Full visibility into what guests are asking
Digital Concierge
Free your front desk.
Delight your guests.
See Lilly-Anna in a live, personalised 30-minute demo tailored to your property.
AI Service Ticketing
Fix issues in-stay.
Before they become reviews.
Guest reports a problem. ILYAN creates a ticket, assigns it to the right team, tracks resolution, and turns a bad experience into a five-star review - all automatically.
See Ticketing in Action
2★→5★
Issues fixed in-stay
See It In Action
From complaint to five-star review.
Watch how ILYAN captures a guest issue, creates a ticket, dispatches the right team, and turns a problem into a positive review.
Guest-Side: Simple & Frictionless
Guests report issues the moment they happen.
A simple sentiment rating and text box - that's all it takes. Guests don't need to call reception, find a complaints form, or feel awkward. They just send a message.
ILYAN intercepts that signal before it becomes a TripAdvisor review.
- Emoji sentiment rating - zero friction for the guest
- Free-text issue description
- Available via QR code in-room or WhatsApp
- Guest gets instant acknowledgment
Book a Demo
AI Triage & Dispatch
AI creates the ticket. Your team fixes it.
The moment a guest reports an issue, ILYAN's AI reads it, classifies the problem, assigns it to the correct department, and proposes the fix - complete with estimated resolution time.
Your front desk sees the pre-drafted ticket, approves it in one tap, and the right team member gets a WhatsApp notification immediately.
- AI-proposed fix and department assignment
- SLA timer starts on approval
- WhatsApp notification to the right team member
- Resolution note closes the loop
- Staff can also log issues they spot on the floor
Issue Resolved. Guest Delighted.
Someone shows up. Every time.
Once a ticket is approved, the right team member is dispatched with full context - what the issue is, which room, how long they have. No phone tag, no lost notes, no forgotten follow-up.
The guest sees someone arrive quickly and professionally. That's the moment that changes a review.
- Full ticket history and resolution notes
- Guest satisfaction confirmed at close
- Management reporting on issue trends
- Pattern detection across recurring problems
The Service Recovery Paradox
A fixed problem creates a stronger impression than no problem at all.
Research consistently shows that guests who had an issue resolved quickly and well rate their stay higher than guests who had no issues at all.
The guest knows their voice has been heard. You respond quickly, fix it in-stay, make a human connection. That two-star problem becomes a five-star review.
Service Ticketing
Stop issues becoming reviews.
See how ILYAN's ticketing works for your hotel in a live, personalised 30-minute demo.
Automated Upselling
Every empty slot
is lost revenue.
ILYAN's upsell engine sends perfectly timed WhatsApp and in-portal nudges that feel personal - boosting RevPAR without adding a single task to your team.
See it in Action
€4,950
Monthly upsell revenue
See It In Action
Upselling that feels natural.
Watch how ILYAN's upsell campaigns work in practice - timed to the guest journey, delivered via WhatsApp, and converting empty slots into real revenue.
Upsells That Feel Natural
The right offer, at the exact right moment.
Guests get nudges at the precise moment they're most likely to say yes: before dinner, when they return from a day trip, on arrival afternoon. Automatically. Via WhatsApp, SMS or in-portal buttons.
Hotels already using ILYAN are seeing thousands in extra monthly revenue - with zero additional effort from the team.
- Restaurant, spa, experiences, upgrades - all automated
- Timing tied to the guest journey (arrival, evening, departure)
- WhatsApp, SMS or email - your choice
- Simple templates, set once, run forever
Book a Demo
Simple Campaign Builder
Customised for your hotel, outlets and guests.
Set up campaigns around your specific outlets, offers and guest journey. Choose your timing, your channel, your message. We handle delivery and conversion tracking.
Restaurants, experiences, spa, room upgrades - captured without adding a single task to your staff.
- Repeating or one-off campaigns
- Template library included
- Real-time performance tracking
- Set up in under 30 minutes
Manage All Your Campaigns
Set it up once.
Run forever.
Your campaign dashboard gives you full control. See which campaigns are live, pause them, edit messages, and track what's working - all in one place.
System campaigns run automatically on every guest. One-off promotions for special events. Repeating campaigns for restaurant and spa. It all just works.
- Live / inactive toggle for every campaign
- System, repeating and one-off campaign types
- Per-campaign message preview
- Timed to arrival day, day before check-in, and more
Book a Demo
Fill Every Empty Slot
Spa treatments, dinner tables, all of it.
From a last-minute spa offer to a pre-arrival dinner reservation, ILYAN makes it effortless to fill capacity that would otherwise go unused - and revenue that would otherwise walk out the door.
- Spa: last-minute slot filler campaigns
- Restaurant: tonight's specials with table reservation
- Experiences: tailored to stay duration and guest profile
- Upgrades: automated room upgrade prompts
€4,950
Upsell Revenue
Per 100-room hotel per month. Restaurants, spa, experiences, upgrades - captured automatically.
€750
Room Service
In-portal ordering. No phone calls, no wait. Guests order, hotel fulfils.
€5,700
Combined Monthly
Total additional revenue per 100-room hotel per month. Zero extra headcount.
24hr
Time to Launch
Set up your first campaign in under 24 hours. Templates and support included.
Upselling
Stop leaving revenue
on the table.
See how ILYAN's upsell engine would work for your hotel's specific outlets and guest journey.
Room Service
In-portal ordering.
No calls. Just revenue.
A guest killing time in their room. Partner in the shower. They scan, browse, tap. A bottle of wine and some chocolates are on their way. Late checkout booked. Zero effort from your team - pure incremental revenue.
See Room Service in Action
€750
Additional monthly revenue
Guest Experience
High margin. Low effort. Pure upside.
This isn't about running a full room service operation. It's about the items that sell themselves - a chilled bottle of wine, a late checkout, chocolates. High margin, very low labour, delivered in minutes.
Guests in a relaxed state, time on their hands, scroll through and buy things they'd never have called reception to request.
The portal removes the friction that kills the sale.
- Late checkout, wine, chocolates, beer - the easy wins
- No call, no awkwardness, no friction
- Guest scans, sees something they like, taps once
- Revenue you'd never have captured otherwise
- No app, no account - works instantly
Book a Demo
Your Menu, Your Control
Stock what sells.
The items that work best are the ones that feel like a treat - not a full meal. A prosecco in a bucket of ice. A late checkout so they can make the most of the morning. A little basket of wine and chocolates.
Set your own prices, your own hours, your own selection. Toggle items on or off in seconds - no technical knowledge needed.
- Prosecco, wine, beer, chocolates - high margin, low effort
- Late checkout or an extra night - frictionless one-click upsells
- Welcome hampers, local treats, seasonal specials
- Set availability windows - only sell what you can fulfil
Order Management
Every order tracked. Nothing missed.
Every order lands in your dashboard with date, room, item, quantity and total. Resolve or reject in one tap. Full order history and revenue reporting built in.
- Live order log with room, time and total
- Resolve or reject with one tap
- Full order history and revenue reporting
- WhatsApp notification to delivery team
Book a Demo
Room Service
They're already in the room.
Make it easy to spend.
See how ILYAN room service works for your property in a live 30-minute demo.
